topic Re: HBO max problem in Sky Q

HBO max problem

Smokeymb — Wed, 15 Apr 2026 20:58:37 GMT

Hi I have the hbo max basic subscription just added through my current subscription but I can't seem to view any programmes. When I click on the hbo max app it asks me to login but I don't have an account (even tried my sky login but that wasn't recognised). When I try to sign up it takes me to a blue page which shows the subscription options saying my current one is the basic. Then it has a list of hbo max content highlights but I can't search anywhere and if I click on a window, 'the pitt' for example it just gives a synopsis and no option to watch. Any ideas please as searches on the internet suggest I should be able to create an account and password 🤷🏼‍♀️

Re: HBO max problem

LJB-C — Thu, 16 Apr 2026 09:13:19 GMT

Hi there @Smokeymb, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO max problem

Loubear2 — Fri, 29 May 2026 11:09:35 GMT

I have this exact same problem and can't move past this page, help!

Re: HBO max problem

Laing1 — Fri, 29 May 2026 16:21:52 GMT

@Loubear2 wrote:

I have this exact same problem and can't move past this page, help!

@Loubear2 does the link below help at all

https://www.sky.com/help/articles/hbo-max-homepage