topic Re: HBO & Disney App not working in Sky Q

HBO & Disney App not working

Stephen111 — Thu, 21 May 2026 17:29:20 GMT

My HBO app loads, but then when I like to anything to plan is shows this

ALSO Disney shows this

I haven't changed any setting and I am not using a VPN. This was working yesterday. Any help would be appreciated

Re: HBO & Disney App not working

nigea99 — Thu, 21 May 2026 17:41:27 GMT

@Stephen111 wrote:

My HBO app loads, but then when I like to anything to plan is shows this

ALSO Disney shows this

I haven't changed any setting and I am not using a VPN. This was working yesterday. Any help would be appreciated

hi @Stephen111

Please may I suggest you try a full power restart (unplug / switch off at mains) of your router followed by SKY Q box(es)

Re: HBO & Disney App not working

Stephen111 — Thu, 21 May 2026 17:45:14 GMT

Thanks for the reply. I have done that (twice) without success.

Re: HBO & Disney App not working

Mightyfoxes — Thu, 28 May 2026 16:57:14 GMT

I am having exactly the same issue.

Did you manage to resolve?

Out of interest who is your ISP? Im wondering if not sky (not saying it isnt them) then if its my network somehow...

Re: HBO & Disney App not working

Stephen111 — Thu, 28 May 2026 17:15:32 GMT

I'm with fibrils, and using eero 6.

reset router, and reset sky box. All working now. I tried resetting one at a time - didn't work. Had to be the two.

Re: HBO & Disney App not working

Mightyfoxes — Thu, 28 May 2026 17:47:19 GMT

Glad you've got it working. I reset both individually and then at same time and still not working for me. Im with MTH using a deco mesh plugged straight in.

Hey ho..

Re: HBO & Disney App not working

Mightyfoxes — Thu, 28 May 2026 19:19:39 GMT

Dont know if this will help anyone..

I think I have literally just sorted it!

It occurred to me the only 'change' I have made to my network that correlates time wise with this error is I installed 'Sky Go' app on a recently purchased iPad 2 days ago and also logged it into my apple account.

Im not very knowledgeable about iPad products but aware they have something called a private relay.

I wondered if this could be having an effect so logged out of my apple account on the device and uninstalled Sky Go. And bosh..HBO and Disney is now working on all apps and Sky devices

I must confess as to still being a bit confused as to why an apple device would be making my entire network appear as if a VPN were in place. Suffice to say it was causing my issue.