topic Re: Viewing card in Sky Q

Viewing card

Kendo1012 — Wed, 27 May 2026 20:41:35 GMT

Sky box keeps asking to re insert viewing card !

Re: Viewing card

KendalPF — Wed, 27 May 2026 20:45:55 GMT

Same for me whilst watching the Palace match.

Re: Viewing card

Kendo1012 — Wed, 27 May 2026 20:51:12 GMT

Yes I'm watching the palace match as well although I don't think it's because it's palace!!

Re: Viewing card

Sarah_214 — Wed, 27 May 2026 20:54:00 GMT

Ours is the same on a few channels

Re: Viewing card

LJ42 — Wed, 27 May 2026 20:55:56 GMT

Our has just done the same whilst watching Jurassic park

Re: Viewing card

daddybear66 — Wed, 27 May 2026 20:56:33 GMT

Same here, sky Q box, happened a few times now 🙁

Re: Viewing card

nigea99 — Wed, 27 May 2026 21:29:52 GMT

hi all

If you haven't already done so, I found placing my box in standby & then restarting has allowed me to continue (although it was slow coming out of standby)

Re: Viewing card

CH249 — Wed, 27 May 2026 21:29:53 GMT

My viewing card is playing up, what can I do until you open tomorrow

Re: Viewing card

nigea99 — Wed, 27 May 2026 21:37:56 GMT

@CH249 wrote:

My viewing card is playing up, what can I do until you open tomorrow

hi @CH249

I have moved your post onto a discussion raised by others tonight having similar problems - please see my post above about trying a restart

If a standbv/restart doesn't work , try a full power down (unplug or switch off at mains) restart

Re: Viewing card

nick1403 — Thu, 28 May 2026 09:16:13 GMT

I had the same problem, restart worked then it happened again later so I took the viewing card out and watched the rest of the game on HBO Max (after swithching off judder reduction to force it to output 50fps). Cleaned the chip and put the card back in after it had cooled down and seemed to be working afterwards but looking on here a few people seem to be having similar issues so I think it's something at Sky's end.