topic Re: sky q box has error message saying "Please insert your viewing card with the chip facing up in Sky Q

sky q box has error message saying "Please insert your viewing card with the chip facing up" help ha

StevPDa — Thu, 20 Jul 2023 19:47:19 GMT

I am getting the Sky Q error message "Please insert your viewing card with the chip facing up . I have followed the online help and have tried reinserting the card and I have completed a re-boot. I then called Sky (which lasted 30mins) where I was told to do the same again, which didn't help. I was then told to wipe the card with a cloth, which I did and still did not work. I then got passed to a Sky Q adviser who told me they had reset the card and it should work within 4 hours. That was 12 hours ago and it still doesn't work. Any ideas?

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

PandJ2020 — Thu, 20 Jul 2023 19:53:56 GMT

You may well need a new card sent to you.

You'll have to call Sky for that.

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

EveS — Tue, 12 Dec 2023 14:34:52 GMT

This box does not have a card so msg is strange

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

Laing1 — Tue, 12 Dec 2023 14:58:18 GMT

@EveS wrote:

This box does not have a card so msg is strange

@EveS if its your main Q box then there is a card it on the right hand side of the box toewards the front there will be a few millimeters of the card sticking out

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

EveS — Tue, 12 Dec 2023 17:38:09 GMT

All sorted now, spoke to a very nice man

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

EveS — Tue, 12 Dec 2023 17:38:41 GMT

All sorted now, spoke to a very nice man

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

tronaster — Sat, 03 Feb 2024 11:41:23 GMT

SkyQ is not working and this messge comes up - redone this as instructed but no avail

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

Laing1 — Sat, 03 Feb 2024 12:47:28 GMT

@tronaster wrote:

SkyQ is not working and this messge comes up - redone this as instructed but no avail

@tronaster You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

Morxx — Wed, 13 Nov 2024 15:05:16 GMT

Thanks Laing1, followed your instruction and it worked perfectly

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

Aquarian3 — Sat, 21 Mar 2026 14:57:01 GMT

THANK YOU!!!!! This post made my viewing card work again and all done without having to explain the issue on the phone after waiting an age to get through to a human, so I appreciate you very much ❤️ 🙏

Re: sky q box has error message saying "Please insert your viewing card with the chip facing up

Cins — Wed, 27 May 2026 20:39:55 GMT

Thank you so much. Tried what you suggested collectively and it worked

Am so grateful. Watching the footie and don't want to miss end