topic Re: Sky Q remote control in Sky Q

Sky Q remote control

Stationwagen — Mon, 25 May 2026 18:02:32 GMT

How can I purchase a new sky Q remote control from sky?

Re: Sky Q remote control

mike+simmonds — Mon, 25 May 2026 18:41:31 GMT

Hi @Stationwagen

You may not need to purchase one. Sometimes Sky will just send you one depending on the circumstances

here is a link

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

click on - still need help

Re: Sky Q remote control

Daniel0210 — Mon, 25 May 2026 19:32:46 GMT

@Stationwagen
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

While your waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Sky Q remote control

Stationwagen — Mon, 25 May 2026 19:37:33 GMT

Did all that and it worked. Thank you.