https://helpforum.sky.com/t5/Sky-Q/Downloads-sky-Q/m-p/5281995#M736147 <P>Have downloaded programmes from sky witness and then go to play them, it plays then freezes and takes me back to the episodes screen. Done a hard reset by seitching on snd off at socket, no difference</P> Sun, 24 May 2026 19:37:02 GMT blueeyes100 2026-05-24T19:37:02Z https://helpforum.sky.com/t5/Sky-Q/Downloads-sky-Q/m-p/5281995#M736147 <P>Have downloaded programmes from sky witness and then go to play them, it plays then freezes and takes me back to the episodes screen. Done a hard reset by seitching on snd off at socket, no difference</P> Sun, 24 May 2026 19:37:02 GMT https://helpforum.sky.com/t5/Sky-Q/Downloads-sky-Q/m-p/5281995#M736147 blueeyes100 2026-05-24T19:37:02Z https://helpforum.sky.com/t5/Sky-Q/Downloads-sky-Q/m-p/5282477#M736188 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 25 May 2026 15:24:04 GMT https://helpforum.sky.com/t5/Sky-Q/Downloads-sky-Q/m-p/5282477#M736188 AceRimmer 2026-05-25T15:24:04Z