topic Re: Hard drive in Sky Q

Hard drive

Trebor4 — Sun, 24 May 2026 12:41:16 GMT

Message says no hard drive. No recordings, no access to iplayer. UHD works on channel 41 despite message saying this service is not avaiable. Anyone have a number for Sky to talk to a person? Spoken to two Scottish robots so far. Have tried all resets.

Re: Hard drive

Laing1 — Sun, 24 May 2026 14:42:45 GMT

@Trebor4 wrote:

Message says no hard drive. No recordings, no access to iplayer. UHD works on channel 41 despite message saying this service is not avaiable. Anyone have a number for Sky to talk to a person? Spoken to two Scottish robots so far. Have tried all resets.

@Trebor4 If you follow the link below it will ultimately lead you to ordering a new Q box

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard-drive-errors

Re: Hard drive

Daniel0210 — Sun, 24 May 2026 14:50:45 GMT

@Trebor4

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.