Network Connection

Micleo — Sat, 23 May 2026 20:48:36 GMT

After having fibre broadband with EE for over a year and no issues with connectivity I am constantly getting the "It appears you have no network connection" sign when I try and use any of the tabs on the home screen.

Also when I try and connect manually and enter password it is either not showing my broadband name or of it does it is not letting me select the confirm option after I type in the password.

The broadband is working for everything else in the house so I presume its not that. Rang sky who said the sky q box may be faulty so received a new one today - however, after 30 mins of viewing it's doing it again.

Trying to connect using WPS doesn't work either!

Please help as I am going to lose it in a min and throw it up the garden 🤨

Many thanks in advance if you have any suggestions, have tried unplugging and resetting both at least a thousand times with no joy.

Re: Network Connection

Brill+Gill — Sun, 24 May 2026 09:07:50 GMT

Hi @Micleo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Network Connection in Sky Q

Network Connection

Re: Network Connection