topic Re: Live pause keeps going back to the same spot. in Sky Q

Live pause keeps going back to the same spot.

Pierre04 — Sat, 23 May 2026 14:17:14 GMT

Recently upgraded from Sky+ to Sky Q; Live pause often goes back to the sam spot when attempting to find, sometimes it will go forwards for a while then flick back, other times it works fine.

Also freezes up requiring either power off and on or unplugging etc. Some live programs the picture goes a little blurred briefly like it's skipping fractions of a second constantly.

Power cycle done, Reset done, software updated but same issues occur daily.

Re: Live pause keeps going back to the same spot.

Pierre04 — Sat, 23 May 2026 14:20:35 GMT

'Attempting to fast forward '

Re: Live pause keeps going back to the same spot.

nigea99 — Sat, 23 May 2026 17:40:21 GMT

hi @Pierre04

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info

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