topic Re: Sky Q box no longer connecting with Mini boxes in Sky Q

Sky Q box no longer connecting with Mini boxes

Clodagh26 — Fri, 22 May 2026 18:45:59 GMT

For the past few months, our Mini boxes keep disconnecting from the Sky Q box. We tried everything....reset, reconnect etc. we have now got the Q and mini boxes connected to mesh towers by cable. They keep losing connection to the Q box. When I turn on the Q box, it seems to be disconnected from the internet. It'll then reconnect later. The only conclusion I can get to is that I need a new Sky Q box?

Re: Sky Q box no longer connecting with Mini boxes

Brill+Gill — Sat, 23 May 2026 07:52:07 GMT

Hi @Clodagh26, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141