topic Re: Apps not working in Sky Q

Apps not working

Oddadder — Thu, 21 May 2026 21:04:07 GMT

For about a week been having trouble with Netflix on the mini box , it won't load or keeps stopping . It works fine on the main box . Spoke to an expert at Sky who diagnosed a new mini box was needed.
I was sent a new mini box very quickly .
I connected the new box and it worked at first. This only lasted for a few hours. Now it's back to not loading , telling me I have no internet connection when I have, or not loading the series or film I want to see.

Re: Apps not working

DaveDrizen — Fri, 22 May 2026 08:01:26 GMT

@Oddadder wrote:
For about a week been having trouble with Netflix on the mini box , it won't load or keeps stopping . It works fine on the main box . Spoke to an expert at Sky who diagnosed a new mini box was needed.
I was sent a new mini box very quickly .
I connected the new box and it worked at first. This only lasted for a few hours. Now it's back to not loading , telling me I have no internet connection when I have, or not loading the series or film I want to see.

If it the mini box that says that and you main box has Netflix as it only the main box that connects to your broadband. The mini box including the apps that there single direct from you main box. Is Netflix that is displaying this problem? If so it appears to Bea problem with the Netflix app software on the mini box,

Re: Apps not working

Laing1 — Fri, 22 May 2026 14:31:00 GMT

@Oddadder wrote:

For about a week been having trouble with Netflix on the mini box , it won't load or keeps stopping . It works fine on the main box . Spoke to an expert at Sky who diagnosed a new mini box was needed.
I was sent a new mini box very quickly .
I connected the new box and it worked at first. This only lasted for a few hours. Now it's back to not loading , telling me I have no internet connection when I have, or not loading the series or film I want to see.

@Oddadder who is your broadband provider ?