topic Re: No mini boxes are working in Sky Q

No mini boxes are working

AliMac0 — Thu, 21 May 2026 16:15:23 GMT

None of my mini boxes are working..we have had this issue for 4 years now... pls help We have to power off and on each time and now nothing is working.

Re: No mini boxes are working

Me134 — Fri, 22 May 2026 07:11:07 GMT

@AliMac0 wrote:
None of my mini boxes are working..we have had this issue for 4 years now... pls help We have to power off and on each time and now nothing is working.

We're only other customers here but if you've had ongoing problems for 4 years then what did Sky say or do in all of that time?

Re: No mini boxes are working

Brill+Gill — Fri, 22 May 2026 08:02:24 GMT

Hi @AliMac0, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: No mini boxes are working

AliMac0 — Fri, 22 May 2026 10:10:34 GMT

Hi there.. Sky engineers have been out several times to try and rectify this. We have had so many replacement boxes... They work for a few months but then go off again and lose connectivity to the Sky Q main box... We have changed internet providers to get a faster speed but it has made no difference even though a speed test is showing over 200mbps.. I only messaged on here by the way as there was no other way I could find to contact SKY!