topic Re: Skyq bbc iplayer issues in Sky Q

Skyq bbc iplayer issues

00011000 — Mon, 04 May 2026 18:02:09 GMT

Hi, I have ben having issues with the bbc iplatey app on my skyq box. The home page cursor is very slow and jerry through the left hand menu causing it to skip past the selection such as selecting search . This only happens on this menu and page and is fine typing after this page. All software appears upto date and I've tried to force update the box manually.

Re: Skyq bbc iplayer issues

00011000 — Mon, 04 May 2026 18:04:30 GMT

Sorry spell check got my post. It's jerky whilst attempting to move up and down the left hand menu to highlight the selection in white.

Re: Skyq bbc iplayer issues

Mesaboogieman — Fri, 08 May 2026 20:44:24 GMT

I have exactly the same issue which started a couple of days ago.

Re: Skyq bbc iplayer issues

00011000 — Sat, 09 May 2026 06:55:07 GMT

Hi Mesaboogieman ,

Thank you for confirmation it's not just me.

Does anyone know how we can report glitches in sky apps?

Is it likely to be picked up on here?

I'm not really Interested in sitting on a phone call for an hour explaining myself to 4 different people and getting transfered to the wrong personally the way.

Is there a way of raising a ticket here?

Thanks

Re: Skyq bbc iplayer issues

MightyQuinn — Sat, 09 May 2026 07:43:28 GMT

Hi @00011000 You could try reporting it to viewer relations by emailing viewerR@sky.uk

Re: Skyq bbc iplayer issues

00011000 — Sat, 09 May 2026 13:51:39 GMT

Thank you for you advice in emailing viewer relations.

Best regards

Re: Skyq bbc iplayer issues

Mesaboogieman — Sat, 09 May 2026 21:31:10 GMT

I have also emailed Sky at the addressed given to report this issue.

Re: Skyq bbc iplayer issues

Mesaboogieman — Thu, 14 May 2026 14:16:44 GMT

Tried the apps reset and reboot as suggested by customer relations but problem is still present. Have now been advised to telephone Sky support. Anyone fixed this issue yet?

Re: Skyq bbc iplayer issues

Paul+Ockenden — Tue, 19 May 2026 15:31:42 GMT

Same issue here. It seems to be since the BBC added football as the second option in the left hand menu.

Once you get to the content it plays just fine, but the navigation is like wading through treacle.

Re: Skyq bbc iplayer issues

Mesaboogieman — Tue, 19 May 2026 15:40:28 GMT

Yes, I also think it might have something to do with the addition of the new world cup football icon to the main menu. The problem was present for me a few days before this new icon appeared but that was probably stage 1 of the process before actually adding the icon.

Re: Skyq bbc iplayer issues

00011000 — Tue, 19 May 2026 15:54:52 GMT

I'm the same as you.

On email they suggested refreshing the apps which is accessible from a secret menu and checking for software updates.

Neither fixed the issue.