topic Re: Sky q mini box keeps locking up in Sky Q

Sky q mini box keeps locking up

Kevla — Sat, 16 May 2026 16:29:36 GMT

Mini box keeps locking up,swapped it with one from another room and that does the same both boxes work in the other room so obviously it's not the box

Re: Sky q mini box keeps locking up

Quoman7 — Sun, 17 May 2026 07:48:43 GMT

@Kevla wrote:

Mini box keeps locking up,swapped it with one from another room and that does the same both boxes work in the other room so obviously it's not the box

Hi @Kevla Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

If you are still having problems in the same room, then you may need a SKYQ wifi booster, which you would situate between the Mni box and the main SKYQ box.

You will need to call SKY and talk to an advisor for the wifi booster.

Re: Sky q mini box keeps locking up

Kevla — Sun, 17 May 2026 10:05:21 GMT

I've got boosters everywhere put in by sky technical engineer I've got super fast fibre broadband sometimes the box just doesn't turn on you have to switch off at mains then back on other times it has sound and no pictures it's only started happening a couple of weeks ago I've even tried moving the hdmi lead to a different socket on the tv

Re: Sky q mini box keeps locking up

Kevla — Tue, 19 May 2026 20:07:56 GMT

Hi,I've done all that,I've got 3 boosters between the main box, and the room where the fault occurs,fitted by a sky technician,I'm not happy about calling sky,as it costs an arm and a leg,to talk to someone,who knows nothing.

Re: Sky q mini box keeps locking up

Brill+Gill — Wed, 20 May 2026 07:35:52 GMT

Hi @Kevla, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141