topic Re: NO EQUIPMENT in Sky Q

NO EQUIPMENT

VJSKYTV — Thu, 14 May 2026 20:16:24 GMT

7 year ago, I bought a house that already had an old satellite. I called sky they put a new sky q. few years back the box wasn't wasn't working. I called sky. they said the box is yours now and you fix it yourself. so, we call someone and fixed it. Now, they're asking the equipment back. I asked which equipment. sky isn't replying. why

Re: NO EQUIPMENT

PandJ2020 — Thu, 14 May 2026 20:53:57 GMT

See here https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment-t3

Re: NO EQUIPMENT

caesarome — Thu, 14 May 2026 21:45:40 GMT

@VJSKYTV wrote:

I called sky they put a new sky q. few years back the box wasn't wasn't working. I called sky. they said the box is yours now and you fix it yourself.

That was not correct what they told you as Sky Q boxes have always been the property of Sky so if you had any issue with your setup they should have sent you an engineer. Only Sky+ boxes are owned by the customer so no engineer would be sent out for any issues.

@VJSKYTV wrote:

Now, they're asking the equipment back. I asked which equipment. sky isn't replying. why

If you have cancelled Sky Q then the box has to be returned.