topic Re: Sky Q boxes keep feezing and sometime get a blue screen. in Sky Q

Sky Q boxes keep feezing and sometime get a blue screen.

FrithBarn — Tue, 12 May 2026 12:55:42 GMT

I have three Mini boxes, all on CAT6 hard wired with the wifi turned off on the main box and all the mini's. I was told to turn off the the stand by settings on all boxes but they still keep freezing whilst watch programmes. The system has been playing up for about six months now but had been working fine for a couple of years without any issues.

Re: Sky Q boxes keep feezing and sometime get a blue screen.

-Heather- — Wed, 13 May 2026 09:02:57 GMT

Hi @FrithBarn, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Q boxes keep feezing and sometime get a blue screen.

FrithBarn — Wed, 13 May 2026 13:50:13 GMT

Hi,

I responded on the chat answering your questions a couple of hour ago, when I refreshed the web page the chat dissappeared.

Re: Sky Q boxes keep feezing and sometime get a blue screen.

FrithBarn — Wed, 13 May 2026 15:00:18 GMT

Hi, It's now 15:59 and presume you're no longer on the chat. Please email me when you are next available so we can setup another chat session to try and resolve my issue.

Regards,

Re: Sky Q boxes keep feezing and sometime get a blue screen.

FrithBarn — Thu, 14 May 2026 11:14:12 GMT

Hi, have you closed this ticket as I haven't heard anything from you since the chat session yesterday?

Re: Sky Q boxes keep feezing and sometime get a blue screen.

arcadeavenger — Thu, 14 May 2026 11:32:38 GMT

Hi @FrithBarn, I can see Heather replied to the chat 4:36pm yesterday but we haven't received a further response from you in the chat. If you could please go back to the chat and respond we will be able to pick up from there 😊 Thanks, Becca.