https://helpforum.sky.com/t5/Sky-Q/Help-sky-q/m-p/5273702#M735117 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4682200">@Chrisreill</a>&nbsp;wrote:<BR />Every so often my sky q flicks to black screen while.i am watching something doesn't matter what channel I am watching..cant speak to a human when I ring sky so annoying <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span><HR /></BLOCKQUOTE><P>There are some simple checks/tests you can do yourself:</P><P>&nbsp;</P><OL><LI><SPAN>Double check the HDMI is firmly seated in the back of the Sky Q box and TV</SPAN></LI><LI><SPAN>Change the HDMI cable if you have a spare one available</SPAN></LI><LI>Unplug the box from the mains for a good 5 - 10 minutes</LI></OL><P>If all else fails, you can sign in and&nbsp;<A title="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q" href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q" target="_blank" rel="noopener">work through the online help flow here&nbsp;</A>should&nbsp;be able to organise an engineer at the end if nothing works.</P> Tue, 12 May 2026 18:18:44 GMT stereohaven 2026-05-12T18:18:44Z https://helpforum.sky.com/t5/Sky-Q/Help-sky-q/m-p/5273627#M735112 Every so often my sky q flicks to black screen while.i am watching something doesn't matter what channel I am watching..cant speak to a human when I ring sky so annoying <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> Tue, 12 May 2026 16:29:48 GMT https://helpforum.sky.com/t5/Sky-Q/Help-sky-q/m-p/5273627#M735112 Chrisreill 2026-05-12T16:29:48Z https://helpforum.sky.com/t5/Sky-Q/Help-sky-q/m-p/5273702#M735117 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4682200">@Chrisreill</a>&nbsp;wrote:<BR />Every so often my sky q flicks to black screen while.i am watching something doesn't matter what channel I am watching..cant speak to a human when I ring sky so annoying <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span><HR /></BLOCKQUOTE><P>There are some simple checks/tests you can do yourself:</P><P>&nbsp;</P><OL><LI><SPAN>Double check the HDMI is firmly seated in the back of the Sky Q box and TV</SPAN></LI><LI><SPAN>Change the HDMI cable if you have a spare one available</SPAN></LI><LI>Unplug the box from the mains for a good 5 - 10 minutes</LI></OL><P>If all else fails, you can sign in and&nbsp;<A title="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q" href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q" target="_blank" rel="noopener">work through the online help flow here&nbsp;</A>should&nbsp;be able to organise an engineer at the end if nothing works.</P> Tue, 12 May 2026 18:18:44 GMT https://helpforum.sky.com/t5/Sky-Q/Help-sky-q/m-p/5273702#M735117 stereohaven 2026-05-12T18:18:44Z