https://helpforum.sky.com/t5/Sky-Q/Vincenz/m-p/5273252#M735077 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3468821">@Vincenz</a></SPAN>, thanks for getting in touch and sorry you're having some connectivity problems with your Sky Q box. If this is still happening this morning then I'll send you an invite to a private chat shortly and we can help you get things sorted <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span></P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> <P>Thanks, Jason-</P> Tue, 12 May 2026 08:05:05 GMT Jason- 2026-05-12T08:05:05Z https://helpforum.sky.com/t5/Sky-Q/Vincenz/m-p/5272512#M734984 On my screen it says that the internet is not connected. After several attempts to reboot the Q box and hub Max to no avail after following the settings instructions. Mon, 11 May 2026 08:12:43 GMT https://helpforum.sky.com/t5/Sky-Q/Vincenz/m-p/5272512#M734984 Vincenz 2026-05-11T08:12:43Z https://helpforum.sky.com/t5/Sky-Q/Vincenz/m-p/5273252#M735077 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3468821">@Vincenz</a></SPAN>, thanks for getting in touch and sorry you're having some connectivity problems with your Sky Q box. If this is still happening this morning then I'll send you an invite to a private chat shortly and we can help you get things sorted <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span></P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> <P>Thanks, Jason-</P> Tue, 12 May 2026 08:05:05 GMT https://helpforum.sky.com/t5/Sky-Q/Vincenz/m-p/5273252#M735077 Jason- 2026-05-12T08:05:05Z