topic Re: Connection to mini boxes in Sky Q

Connection to mini boxes

Steve+Gainford — Sat, 09 May 2026 09:09:13 GMT

I have 3 mini boxes, 2 are wired with Ethernet and 1 is wireless, I keep losing connection to my sk Q box to them all, I have tried down powering the units but still not connecting

Re: Connection to mini boxes

Jason- — Sun, 10 May 2026 08:22:22 GMT

Hello @Steve+Gainford, thanks for getting in touch with us and sorry you're having connectivity issues with your Sky Q boxes. Please look out for an invite to a private chat shortly so we can help get this working again.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Connection to mini boxes

AFionda — Mon, 11 May 2026 17:39:36 GMT

having the same problem, going on now for more than six months, 2 x engineer visits, router replaced , boosters around the house. Yesterday, our three boxes were reset more than five times, worked for ten minutes then go off again. Now considering different broadband options, as paying for a service that we are not getting !

Re: Connection to mini boxes

Brill+Gill — Mon, 11 May 2026 18:51:40 GMT

Hi @AFionda, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Connection to mini boxes

GozU — Mon, 11 May 2026 19:16:20 GMT

I have the same problem mini boxes will kit connect to broad band router despite repeated switching the router and going thru the steps requested on screen.
also considering staying with sky or not

Re: Connection to mini boxes

Brill+Gill — Mon, 11 May 2026 19:36:06 GMT

Hi @GozU, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141