https://helpforum.sky.com/t5/Sky-Q/A-box-not-working/m-p/5272919#M735037 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4681414">@davies19</a>&nbsp;wrote:<BR /> <P>Sky q box stuck on settings, remote control not working even after changing batteries&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4681414">@davies19</a> Is this the accessibility settings if so try the following...<BR /><BR />Unpair their Sky Q remote from the box by holding 4&amp;6&nbsp;<BR /><BR />Wait for the remote to flash&nbsp;you should then be able to dismiss the information screen by clicking on Skip &amp; set up later<BR /><BR />Hold 1&amp;3 to repair the remote control<BR /><BR />If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control your TV.&nbsp;</P> Mon, 11 May 2026 17:08:03 GMT Laing1 2026-05-11T17:08:03Z https://helpforum.sky.com/t5/Sky-Q/A-box-not-working/m-p/5272907#M735035 <P>Sky q box stuck on settings, remote control not working even after changing batteries&nbsp;</P> Mon, 11 May 2026 16:55:20 GMT https://helpforum.sky.com/t5/Sky-Q/A-box-not-working/m-p/5272907#M735035 davies19 2026-05-11T16:55:20Z https://helpforum.sky.com/t5/Sky-Q/A-box-not-working/m-p/5272919#M735037 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4681414">@davies19</a>&nbsp;wrote:<BR /> <P>Sky q box stuck on settings, remote control not working even after changing batteries&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4681414">@davies19</a> Is this the accessibility settings if so try the following...<BR /><BR />Unpair their Sky Q remote from the box by holding 4&amp;6&nbsp;<BR /><BR />Wait for the remote to flash&nbsp;you should then be able to dismiss the information screen by clicking on Skip &amp; set up later<BR /><BR />Hold 1&amp;3 to repair the remote control<BR /><BR />If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control your TV.&nbsp;</P> Mon, 11 May 2026 17:08:03 GMT https://helpforum.sky.com/t5/Sky-Q/A-box-not-working/m-p/5272919#M735037 Laing1 2026-05-11T17:08:03Z