Missing cable with replacement

Emyr5 — Wed, 06 May 2026 19:54:49 GMT

Hello

Seems a bit of a common problem but I've had my replacement sky q box delivered and they have taken all my leads and left none! The HDMI and ethernet are not an issue but the power cable is the new round 5 pin one. I've tried getting hold of sky but I can't speak to a human! I would just like a power cable sending out! Please!

Re: Missing cable with replacement

Sky_Gee — Thu, 07 May 2026 11:26:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Missing cable with replacement in Sky Q

Missing cable with replacement

Re: Missing cable with replacement