https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5269993#M734722 <P>Someone suggested turning off the 2.4ghz in settings.&nbsp;<BR />mine went off after I did that but hasn't since so I'm hoping it's sorted it.&nbsp;<BR />Other than that I was told that routers firmware are more advanced now than Q so it will keep disconnecting.&nbsp;</P> Thu, 07 May 2026 07:36:08 GMT tlise 2026-05-07T07:36:08Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5269796#M734704 <P>Our Sky Q box keeps losing connection to our broadband. Any suggestions?</P> Wed, 06 May 2026 19:18:17 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5269796#M734704 Laurie1965 2026-05-06T19:18:17Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5269993#M734722 <P>Someone suggested turning off the 2.4ghz in settings.&nbsp;<BR />mine went off after I did that but hasn't since so I'm hoping it's sorted it.&nbsp;<BR />Other than that I was told that routers firmware are more advanced now than Q so it will keep disconnecting.&nbsp;</P> Thu, 07 May 2026 07:36:08 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5269993#M734722 tlise 2026-05-07T07:36:08Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5270009#M734730 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677945">@Laurie1965</a>&nbsp;wrote:<BR /><P>Our Sky Q box keeps losing connection to our broadband. Any suggestions?</P><HR /></BLOCKQUOTE><P>If it loses it more overnight than during the day then try turning off the Q boxes eco setting entirely. If otherwise then is it possible to hardwire the box to the router? Or perhaps relocate the router so it has line of sight?</P> Thu, 07 May 2026 08:09:35 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q/m-p/5270009#M734730 Me134 2026-05-07T08:09:35Z