topic Sky Q box keep having to reboot in Sky Q

This programme is no longer available

Nick19051 — Thu, 30 Apr 2026 15:19:51 GMT

I cannot change channels or watch recording and an error message says that this programme is no longer available. This happened yesterday, so I switched off and unplugged everything, which cured the problem. The same issue has occurred today.

Re: This programme is no longer available

Brill+Gill — Fri, 01 May 2026 07:25:42 GMT

Hi @Nick19051, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: This programme is no longer available

JBM1810 — Fri, 01 May 2026 19:58:12 GMT

Hi, I have the same problem - every day I have to unplug the Sky Q box for it to work. It either gets stuck on retrieving data or black blank screen and everything is not available.. been like a week now

Re: This programme is no longer available

AdelaideRose10120 — Sat, 02 May 2026 08:47:22 GMT

I am also having this issue. Ive had to power cycle the main box everyday for the last week.

Re: This programme is no longer available

Jaymac76 — Sat, 02 May 2026 18:01:03 GMT

Hi I am also getting this problem.
has happened every day this week and now twice today.

Re: This programme is no longer available

Andy_S1 — Sat, 02 May 2026 21:56:22 GMT

I'm having the same issue. Only started happening in the past week. Could there be a problem with the latest software?

Re: This programme is no longer available

Druids1 — Sun, 03 May 2026 06:29:50 GMT

I'm also having this problem have spoken with sky the last 3 days they say it's fixed. Low and behold this morning same problem.

If this is not sorted soon I will cancel everything. It's beyond a joke.

Sky get your act together.

Re: This programme is no longer available

Mattb1976 — Sun, 03 May 2026 07:20:42 GMT

Same issue for me last 2 days, no corporate comms gone out Sky? Clearly a you issue!

Re: This programme is no longer available

Danz994 — Sun, 03 May 2026 08:59:11 GMT

Hi @Andy_S1 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: This programme is no longer available

AdelaideRose10120 — Sun, 03 May 2026 09:12:10 GMT

Is that going to be the same for the rest of us in this thread?

Re: This programme is no longer available

Danz994 — Sun, 03 May 2026 09:59:12 GMT

Hi @AdelaideRose10120 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Programme no longer available

Ian_abel — Sun, 03 May 2026 11:31:44 GMT

Since upgrading to latest 350Q software for sky q box - the sky box keeps failing - either a black screen or a message saying programme no longer available with the machine freezing and only becoming responsive after a reboot - have to reboot the box every couple of hours now. Have tried power off recycling - reinstalling the latest software - rebooting the router etc - but problem still persists. Please help!

Re: This programme is no longer available

Gordy6 — Sun, 03 May 2026 13:44:23 GMT

I have the same issue, have to cycle the power every time I want to change channels

Re: This programme is no longer available

ItWasAllMichele — Sun, 03 May 2026 15:49:23 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: This programme is no longer available

High+Chaparral — Sun, 03 May 2026 16:47:21 GMT

Having the same problem, anyone heard of a fix? Rebooting only works until the next day.

Re: This programme is no longer available

ItWasAllMichele — Sun, 03 May 2026 17:22:51 GMT

Re: This programme is no longer available

Tbd32 — Sun, 03 May 2026 19:15:19 GMT

I'm getting the same. It did it a couple of times yesterday and today I'm just turning it off at the wall for the third time. I've checked the software is up to date. They obviously have a problem but they say they haven't. 😢😢

Re: This programme is no longer available

ItWasAllMichele — Sun, 03 May 2026 19:43:44 GMT

Re: This programme is no longer available

StephenF70s — Mon, 04 May 2026 08:23:05 GMT

I have had the same problem form the last few days. You lot will need to put out an update to fix this and stop.takign people off this chat for a private conversation and sort out what is obviously a common issue.

Re: This programme is no longer available

Shun01 — Mon, 04 May 2026 09:43:15 GMT

I've been having this issue for the last week. Had a brand new box last week and still the same issue. Loud whirring noise and have to keep turning it off and restarting it - the recordings keep failing and the programme not available message. It's driving me nuts.

It's not like subscription is cheap either - paying a lot of money for something that I can't use fully