topic Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem in Sky Q

Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Mon, 25 Mar 2024 21:02:56 GMT

Hi Team,

I and a few others (see in search results) have the issue where the sky remote doesnt control the volume on the soundbar. We've all tried the different codes but it doesnt work. I just got a new TV so the issue has come back for me. But the issue first happened to me in 2022 and there was a post that had the resolution but the page is now archived so we cant see it. It is possible to unarchive it so we can get to the fix? It would really help us!

Page:

https://helpforum.sky.com/t5/contentarchivals/contentarchivedpage/message-uid/3868298#M481048

Thanks

Joe

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

caesarome — Mon, 25 Mar 2024 22:22:54 GMT

@iknowjoey

I have asked Sky if they can reinstate that post for you so I guess we will find out tomorrow if it is possible.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

KevNewMedia — Tue, 26 Mar 2024 10:37:32 GMT

Hi @iknowjoey

Welcome back to the Community.

Thanks for the nudge @caesarome

Is it the blink back process you are looking for?

Blink back:

Press TV,
Hold Select and red together until the red light at the top of the Sky remote flashes twice.
Press 990, and the LED at the top of the remote blinks twice.
Press 1, take note of the number of red LED blinks, as this indicates the first digit of the code.
Press 2, take note of the number of red LED blinks, as this indicates the second digit of the code
Press 3, take note of the number of red LED blinks, as this indicates the third digit of the code
Press 4, take note of the number of red LED blinks, as this indicates the fourth digit of the code.

(0 is represented by no blinks when you press the key).

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Tue, 26 Mar 2024 18:57:28 GMT

Hi Kev,

I couldnt get past the 990 step as the LED didnt blink twice.

I know what resolved the issue for me (and a number of people) was on that archived post - can you unarchive it? Or at the very least copy and paste the resolution that was posted there to here?

Thanks

Joe

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

KevNewMedia — Wed, 27 Mar 2024 09:24:23 GMT

@iknowjoey wrote:

Hi Kev,

I couldnt get past the 990 step as the LED didnt blink twice.

I know what resolved the issue for me (and a number of people) was on that archived post - can you unarchive it? Or at the very least copy and paste the resolution that was posted there to here?

Thanks

Joe

These are the steps that were on the article - I'm not able to resurrect the article @iknowjoey.

Are you using a Sky+ remote or Sky Q? It doesn't work for Sky Q I'm afraid.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 27 Mar 2024 11:06:52 GMT

2 questions:

1 - That's not the steps in that article? Can you paste it here if you have looked at it this morning?

2- Why would Sky archive community forum pages that are designed to help people? From 2yrs back...not even that long ago.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 27 Mar 2024 11:12:50 GMT

@Kirsty+S27 I see you replied to the archived page in question. Can you see what the resolution was that we accepted back then?

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

KevNewMedia — Wed, 27 Mar 2024 12:19:00 GMT

Hi @iknowjoey

We think we have some indexing problems that we're investigating. In the meantime, is this the thread that you are after, that started in Sep 2021? I've been able to unarchive this, as it isn't linked to other pages that have been archived.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 27 Mar 2024 16:54:04 GMT

Thanks for unarchiving the thread. I got to the resolution needed. Thanks!

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

KevNewMedia — Thu, 28 Mar 2024 08:24:52 GMT

@iknowjoey wrote:

Thanks for unarchiving the thread. I got to the resolution needed. Thanks!

Grand, I couldn't be 100% sure if that was the one you needed. Apologies for the earlier problems.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Mon, 23 Mar 2026 19:57:33 GMT

Hi Kev,

That page I was looking for has been archived again. Can you unarchive it so that I can get to the resolution? As I have the issue again.

Thanks

Joe

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 06 May 2026 06:16:15 GMT

Hi Kev / Team,

Can you reply to me please?

Thanks

Joe

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

PandJ2020 — Wed, 06 May 2026 06:50:53 GMT

@iknowjoey wrote:
Hi Kev / Team,

Can you reply to me please?

Thanks

Joe

Try tagging users with the @ prefix...

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 06 May 2026 06:56:53 GMT

Tagging @KevNewMedia as suggested. Thanks

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

SpaceSparkie — Wed, 06 May 2026 12:18:27 GMT

Hi @iknowjoey

Unfortunately we are unable to bring back archived content. It has been removed as it was out of date as part of maintiaing the community with having the most up to date information.

Try the steps posted previously as this inforamtion posted by Kev that was on the previous thread.

Re: Unarchive a fourm page please - it has the resolution to the remote / sound bar problem

iknowjoey — Wed, 06 May 2026 16:10:43 GMT

If you read the thread, i said Kev's steps didnt work but that archived thread steps did work. So you archive content that works, and give us instructions that dont work. The opposite of what your meant to be doing