topic Re: Sky q connectivity issue in Sky Q

Sky q connectivity issue

Frustra1 — Tue, 05 May 2026 11:56:02 GMT

Sky Q suddenly not connecting to non-sky internet. I have tried all the suggestions on the line. Any suggestions?

Re: Sky q connectivity issue

oldfella — Tue, 05 May 2026 12:55:29 GMT

@Frustra1 wrote:

Sky Q suddenly not connecting to non-sky internet. I have tried all the suggestions on the line. Any suggestions?

Hi @Frustra1

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky q connectivity issue

Frustra1 — Tue, 05 May 2026 13:02:09 GMT

Tried all that, still didn't connect.

Re: Sky q connectivity issue

Dtat — Fri, 08 May 2026 20:08:48 GMT

I'm having exactly the same issue, I rang Sky, the chap I spoke to was baffled so sent a new Sky Q box. Tried to install....won't connect to broadband. Continually says my password is incorrect, despite it being right. I've also updated the software on the Q box, still nothing. I'm worse off now as the new box needs to be paired with the viewing card.....which needs broadband, so can't watch anything at all. I'm at my wits end. I can't ring up until my days off as I'm working shifts. It's not as good trying to share the football on a iPad!