topic Re: Picture jumping in Sky Q

Picture jumping

Andy1223 — Mon, 04 May 2026 19:48:46 GMT

I've had a new sky Q box and sometimes when I switch it on recorded/apps/ and live tv will jump as they are playing, I've seen a software update for this, I be forced 3 times now and still not corrected it. Is it a faulty hard drive but like I say doesn't do it every time

Re: Picture jumping

Chodley — Mon, 04 May 2026 20:26:09 GMT

Don't bother uodating. It'll let you do it even if you're already on the latest.

Who said there was a software update for this problem?

Re: Picture jumping

Andy1223 — Tue, 05 May 2026 07:11:43 GMT

This forum, because it was a new box it may not have downloaded the latest software

Re: Picture jumping

Chodley — Thu, 07 May 2026 05:14:02 GMT

@Andy1223 wrote:
This forum, because it was a new box it may not have downloaded the latest software

Did someone say there had ever been a fix for that specific problem though? Doesn't sound familiar. Is this a stuttering problem, framerate / buffering?