topic Re: Sky box startup issues in Sky Q

Sky box startup issues

Malcolm298 — Mon, 04 May 2026 14:17:53 GMT

I have had my Sky box for a while now.

For a while now it disconnects when the microwave oven goes on. We had the surpressor on the microwave changed, but that did not help. In the last week the Sky Q box is not starting up, I have to unplug ever time to reset the box. I have noticed that the viewer card is discoloured, so wondered if it was overheating? I changed its position to enable more air around it, however, this has not improved the situation.

Re: Sky box startup issues

stereohaven — Mon, 04 May 2026 14:32:08 GMT

@Malcolm298 wrote:
I have had my Sky box for a while now.
For a while now it disconnects when the microwave oven goes on. We had the surpressor on the microwave changed, but that did not help. In the last week the Sky Q box is not starting up, I have to unplug ever time to reset the box. I have noticed that the viewer card is discoloured, so wondered if it was overheating? I changed its position to enable more air around it, however, this has not improved the situation.

Could be, I would do 2 things:

Work through the following online help flow - you should be able to organise an engineer visit: Fixing Sky Q equipment
If you feel comfortable doing so, unplug the Q box completely and underneath is a fan exhaust that can get clogged up with dust over the years meaning it is less efficient - give it a good (but gentle) clean

Re: Sky box startup issues

TimmyBGood — Mon, 04 May 2026 14:32:23 GMT

@Malcolm298 wrote:

I have noticed that the viewer card is discoloured, so wondered if it was overheating?

Browning around the chip is very common: it's not heat-related.