topic Re: Sky box keeps dropping internet connection in Sky Q

Sky box keeps dropping internet connection

Nic1004 — Sun, 03 May 2026 19:52:05 GMT

The internet connection keeps dropping, it's not the internet as all other devices working fine. Settings keep saying it's connected then then the x comes on and it says it's not connected, then back to being connected but it's messing with Netflix etc...

Re: Sky box keeps dropping internet connection

caroline1973 — Sun, 03 May 2026 20:30:39 GMT

Same!!

Re: Sky box keeps dropping internet connection

Daviddeal — Sun, 03 May 2026 20:32:16 GMT

Same as well something os

wronf as we pay for gigafast but get steam powered wifi

Re: Sky box keeps dropping internet connection

Juggy76 — Sun, 03 May 2026 20:57:32 GMT

I am having exactly the same issue. Spoke with Sky today and when they checked it appears my Sky Stream puck is connecting to my Sky Hub via 2.4ghz, rather than the 5ghz that ithey would expect it to be. Went through a number of resets, and even tried disabling the 2.4 on this app, leaving only 5 active, but it keeps defaulting back to 2.4... Was told it possibly could be a hardware issue with the puck. Have agreed to monitor it for a week. They have agreed to replace my puck if this continues

Re: Sky box keeps dropping internet connection

Daviddeal — Sun, 03 May 2026 20:59:16 GMT

We have had router replaced and engineer came to check connections but worse than ever . It's like 30 for download instead of 600

Losing connection to router

Smiler1969 — Sun, 03 May 2026 20:59:51 GMT

My SkyQ box is losing connection to my Sky router all the time! Ive tried all the steps to reconnect & even unplugged both devices, sometimes this works, other times not! Im paying nearly £160 a month & can't even use mini boxes most of the time!

Re: Sky box keeps dropping internet connection

Daviddeal — Sun, 03 May 2026 21:02:00 GMT

Plus my wife and I both work from home and this is ruining teams calls etc. looking into Starlink as this is way off what we expect from sky

Re: Sky box keeps dropping internet connection

Juggy76 — Mon, 04 May 2026 10:32:20 GMT

Update 04/05. So yet again my Sky Puck has no channels. Network settings shows Excellent Wifi Connection, however no channels loading. Just shows Please Wait for you programme to load. This is simply not good enough Sky 😕

Re: Sky box keeps dropping internet connection

Chodley — Mon, 04 May 2026 11:31:34 GMT

@Daviddeal wrote:
We have had router replaced and engineer came to check connections but worse than ever . It's like 30 for download instead of 600

5GHz is very easily attenuated by walls and distance. 2.4 is more robust (but obviously lower bandwidth). How far is your router from your sky puck? (This is the Q forum by the way but since you're in this thread now...)

Starlink won't help and definitely won't be good for zoom/Teams with its additional latency. It's a local issue inside the house.

Maybe just get a decent wifi mesh.