topic Can’t get off accessibility on sky q screen in Sky Q

Can’t get off accessibility on sky q screen

DELIPE — Sun, 03 May 2026 19:14:14 GMT

Continued problems with Sky q and mini box. Followed on screen instructions to press 001 but then when it booted back up it's stuck on a blue screen saying 'accessibility on sky q' and I can't get off that. It's the same on the mini box tv.

enginner visit last week and new mini box installed amongst other things and it has worked ok for a few days but then all the problems have started again.

blank screens but still have audio

mini box continually having to re activated although it says it's connected to main box and has internet connection.

help

Re: Can’t get off accessibility on sky q screen

Laing1 — Sun, 03 May 2026 19:18:55 GMT

@DELIPE wrote:

Continued problems with Sky q and mini box. Followed on screen instructions to press 001 but then when it booted back up it's stuck on a blue screen saying 'accessibility on sky q' and I can't get off that. It's the same on the mini box tv.

enginner visit last week and new mini box installed amongst other things and it has worked ok for a few days but then all the problems have started again.

blank screens but still have audio

mini box continually having to re activated although it says it's connected to main box and has internet connection.

help

@DELIPE try the following...

Unpair their Sky Q remote from the box by holding 4&6

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV.

Re: Can’t get off accessibility on sky q screen

DELIPE — Sun, 03 May 2026 19:25:03 GMT

Thank you so much

Now scared to change channels as that seems to cause the problems that I've been having with the mini box