topic Re: Sky Q Box crashing in Sky Q

Sky Q Box crashing

John+Din — Sat, 02 May 2026 11:39:26 GMT

Everything I switch my TV off or if it switches itself off after a timer has been set; when I switch the TV back on the Sky Q box is frozen so it's showing on but no picture or sound. The light on the box is green but there is no picture as if there is no connection to the TV. When I restart the box it's perfectly fine - until I have to switch the TV off again. Its as though once the TV is office it loses all connection with the box

Re: Sky Q Box crashing

ItWasAllMichele — Sun, 03 May 2026 09:50:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141