topic Re: Can't return Sky Q mini when it was returned 6 years ago in Sky Q

Can't return Sky Q mini when it was returned 6 years ago

Flinty67 — Sat, 02 May 2026 14:40:40 GMT

I cancelled Sky Q in March and they sent a returns box. No problem, boxed that up with its cables and remote. But they also included a returns box for Sky Q Mini. I cancelled Sky Multiscreen in March 2020 and sent that box back then. Obviously 6 years later, i have no proof. So it's my word against theirs. Will they still chase me for it, even though i sent it back 6 years ago?

Re: Can't return Sky Q mini when it was returned 6 years ago

MightyQuinn — Sat, 02 May 2026 14:48:55 GMT

Hi @Flinty67

The community cannot help you with that, so I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Can't return Sky Q mini when it was returned 6 years ago

Jason- — Sat, 02 May 2026 15:21:32 GMT

Hello @MightyQuinn, thanks for making us aware of @Flinty67's post. We'll send them an invite now and we can help get this sorted for them 👍🏻

Thanks, Jason-

Re: Can't return Sky Q mini when it was returned 6 years ago

Flinty67 — Sat, 02 May 2026 15:51:47 GMT

Spoke to sky and they have found the problem and updated their records.