https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-stuck-black-screen/m-p/5266572#M734284 <P>It gets stuck on a black screen with retrieving data or if you manage to get in it then just gives you a black screen with no programme available on anything you click or search for. Mini boxes are fine, I've unplugged, restarted, updated - every time day for about a week now&nbsp;</P> Fri, 01 May 2026 20:05:38 GMT JBM1810 2026-05-01T20:05:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-stuck-black-screen/m-p/5266572#M734284 <P>It gets stuck on a black screen with retrieving data or if you manage to get in it then just gives you a black screen with no programme available on anything you click or search for. Mini boxes are fine, I've unplugged, restarted, updated - every time day for about a week now&nbsp;</P> Fri, 01 May 2026 20:05:38 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-stuck-black-screen/m-p/5266572#M734284 JBM1810 2026-05-01T20:05:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-stuck-black-screen/m-p/5266613#M734288 <P>Had a guts full now, now I have hard drive issue, done all the resets for that but nothing and now sky broadband is on but nothing in the house will connect <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> what a great day</P> Fri, 01 May 2026 22:11:22 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-stuck-black-screen/m-p/5266613#M734288 JBM1810 2026-05-01T22:11:22Z