topic Disney + stopped loading up in Sky Q

Disney + stopped loading up

blade1969 — Thu, 30 Apr 2026 16:31:13 GMT

Just been given the basic Disney channel for free to my existing package, worked ok for a few weeks but now won't load up comes up with an error message.

1026-Auth_Service_Init_Failure

I' ve googled it and asked chat gpt and done anything that has been suggested but still can't get it to work.

Has anyone else had this type of issue

Thanks J

Re: Disney + stopped loading up

Brill+Gill — Fri, 01 May 2026 07:27:06 GMT

Hi @blade1969, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141