https://helpforum.sky.com/t5/Sky-Q/Remote-or-box-fault/m-p/5264647#M734111 <P>My sky a box is not connected with my controller, if I unplug the box after start up it will recognise it until you turn it off, you then have to go through the whole unplug sequence again. Is this a box or controller issue?</P> Wed, 29 Apr 2026 13:53:00 GMT Reddogred 2026-04-29T13:53:00Z https://helpforum.sky.com/t5/Sky-Q/Remote-or-box-fault/m-p/5264647#M734111 <P>My sky a box is not connected with my controller, if I unplug the box after start up it will recognise it until you turn it off, you then have to go through the whole unplug sequence again. Is this a box or controller issue?</P> Wed, 29 Apr 2026 13:53:00 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-or-box-fault/m-p/5264647#M734111 Reddogred 2026-04-29T13:53:00Z https://helpforum.sky.com/t5/Sky-Q/Remote-or-box-fault/m-p/5265093#M734157 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672738">@Reddogred</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 30 Apr 2026 07:38:05 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-or-box-fault/m-p/5265093#M734157 Brill+Gill 2026-04-30T07:38:05Z