Sky Q freezes

Skyboxfrezzes — Wed, 11 Feb 2026 11:33:15 GMT

Pause a tv channel, for example 5 minutes.

then fast forward to catch up to real time, the fast forward doesn't stop at real time, just keeps counting up into unseen tv.

press exit on remote and tv is frozen and have to reboot Q box.

had a problem with this and a hard drive issue, so have replaced Q box and hard drive seems ok but still freezing issue.

Re: Sky Q freezes

oldfella — Wed, 11 Feb 2026 19:15:56 GMT

@Skyboxfrezzes wrote:

Pause a tv channel, for example 5 minutes.

then fast forward to catch up to real time, the fast forward doesn't stop at real time, just keeps counting up into unseen tv.

press exit on remote and tv is frozen and have to reboot Q box.

had a problem with this and a hard drive issue, so have replaced Q box and hard drive seems ok but still freezing issue.

Hi @Skyboxfrezzes

First thing to do is a Software Update to make sure the box is on the latest Software.
Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.
Any Q box (including minis) may require a manual software update at times.
For example a replacement Q box or mini or any box that is powered off when an update is released.
However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
All Q boxes and minis should be on the same software version.

See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

Then carry out a Reset Settings in the Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q freezes

Turbo7 — Wed, 29 Apr 2026 12:09:50 GMT

Picture keeps freezing & cannot get on demand and catch up TV

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