topic Re: Sky Q Booster - possible hardware issue in Sky Q

Sky Q Booster - possible hardware issue

BillyWhizzzz — Tue, 28 Apr 2026 08:54:17 GMT

As far as I can tell the booster (model SE210) that sits midway between the main Sky Q box and the Sky Q mini box has failed (has been operating without any particular issue for just shy of 5 years). The only one of the three lights that displays currently is the power light - the 'connected' and 'wifi' lights do not come on. I have powered off/rebooted the booster numerous times and done a reset via the button on the rear to no avail. I have also rebooted both the main Q box and mini box numerous times (and powered all three down together), but again the booster does not react.

I currently have the booster unplugged and both the main and mini boxes are talking directly to eachother, therefore I at least know these are both working as they should, but given the distance between the two boxes this will only be a temporary respite and the signal between them will inevitably drop after a short time without the booster bridging the gap.

I’m not sure where to report the potential hardware issue as the Sky website doesn’t not seem to make any provision to report an issue with the booster, only other hardware such as a Q box etc (when I select the Q” box option it helpfully tells me there are no faults and that both Main and mini boxes are working fine…… ).

I would be grateful if there are any other ideas as to how I might get the booster working/ how to report a potential booster hardware issue.

Many thanks

Re: Sky Q Booster - possible hardware issue

Me134 — Tue, 28 Apr 2026 09:02:04 GMT

@BillyWhizzzz wrote:
As far as I can tell the booster (model SE210) that sits midway between the main Sky Q box and the Sky Q mini box has failed (has been operating without any particular issue for just shy of 5 years). The only one of the three lights that displays currently is the power light - the 'connected' and 'wifi' lights do not come on. I have powered off/rebooted the booster numerous times and done a reset via the button on the rear to no avail. I have also rebooted both the main Q box and mini box numerous times (and powered all three down together), but again the booster does not react.

I currently have the booster unplugged and both the main and mini boxes are talking directly to eachother, therefore I at least know these are both working as they should, but given the distance between the two boxes this will only be a temporary respite and the signal between them will inevitably drop after a short time without the booster bridging the gap.

I’m not sure where to report the potential hardware issue as the Sky website doesn’t not seem to make any provision to report an issue with the booster, only other hardware such as a Q box etc (when I select the Q” box option it helpfully tells me there are no faults and that both Main and mini boxes are working fine…… ).

I would be grateful if there are any other ideas as to how I might get the booster working/ how to report a potential booster hardware issue.
Many thanks

I'd take the booster to the room where the main router is first and try and connect to rule out any WiFi issue.

Re: Sky Q Booster - possible hardware issue

BillyWhizzzz — Tue, 28 Apr 2026 09:12:37 GMT

Many thanks for the suggestion, I did try that one previously but without any success.

Although that said my understanding (now) is that the booster only picks up on a wifi signal generated by the main Q box to simply bridge (and thereby boost the signal) the gap between the main box and the mini box as part of a limited local network (so that the main and mini boxs can 'talk to eachother' that simply links the three 'boxes' with only the main Q box actually being connected to the internet via the router. With all that said moving the booster to be near the main Q box also has zero effect.