topic Re: Wrong delivery in Sky Q

Wrong delivery

JoyceAshby21 — Mon, 27 Apr 2026 13:04:19 GMT

Got a problem with my skyQ mini box. Ordered a replacement but they have sent ma a skyq box not a oni box and took the mini box away so got a new sky Q box but now no skyQ mini box

Re: Wrong delivery

Laing1 — Mon, 27 Apr 2026 17:18:55 GMT

@JoyceAshby21 wrote:

Got a problem with my skyQ mini box. Ordered a replacement but they have sent ma a skyq box not a oni box and took the mini box away so got a new sky Q box but now no skyQ mini box

@JoyceAshby21 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Wrong delivery

Jason- — Mon, 27 Apr 2026 17:28:02 GMT

Good Evening @Laing1, thanks for bringing this to our attention. I'll send @JoyceAshby21 and invite now so we can help get things sorted out 😊

Thanks, Jason-