https://helpforum.sky.com/t5/Sky-Q/Why-and-what-for-getting-a-return-label/m-p/5262451#M733875 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4670114">@Janet631</a>&nbsp;wrote:<BR /><P>Please advise as it's a long month to be without sky box&nbsp;</P><HR /></BLOCKQUOTE><P>We don't know as we're other customers too.</P><P>&nbsp;</P><P>You'll have to contact Sky to find out.&nbsp; A return label is usually sent if something is cancelled requiring the return of the relevant hardware.</P> Sun, 26 Apr 2026 11:46:54 GMT PandJ2020 2026-04-26T11:46:54Z https://helpforum.sky.com/t5/Sky-Q/Why-and-what-for-getting-a-return-label/m-p/5262444#M733873 <P>I've got an engineer booked for the 22nd May, why am I getting a returns label ? I don't understand&nbsp;</P><P>&nbsp;</P><P>it is working but flickers off/on some of the time- so should I be returning back the box? Please advise as it's a long month to be without sky box&nbsp;</P> Sun, 26 Apr 2026 11:27:15 GMT https://helpforum.sky.com/t5/Sky-Q/Why-and-what-for-getting-a-return-label/m-p/5262444#M733873 Janet631 2026-04-26T11:27:15Z https://helpforum.sky.com/t5/Sky-Q/Why-and-what-for-getting-a-return-label/m-p/5262451#M733875 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4670114">@Janet631</a>&nbsp;wrote:<BR /><P>Please advise as it's a long month to be without sky box&nbsp;</P><HR /></BLOCKQUOTE><P>We don't know as we're other customers too.</P><P>&nbsp;</P><P>You'll have to contact Sky to find out.&nbsp; A return label is usually sent if something is cancelled requiring the return of the relevant hardware.</P> Sun, 26 Apr 2026 11:46:54 GMT https://helpforum.sky.com/t5/Sky-Q/Why-and-what-for-getting-a-return-label/m-p/5262451#M733875 PandJ2020 2026-04-26T11:46:54Z