topic Re: Recording in Sky Q

Recording

Gailpower — Sat, 25 Apr 2026 19:27:57 GMT

I have recently down graded package I have sky signature still but my recordings for Ky witness wil not play but I can watch this channel

live?

Re: Recording

PandJ2020 — Sat, 25 Apr 2026 19:30:23 GMT

Are the recordings in HD? (And you've removed the HD sub?)

Re: Recording

Gailpower — Sat, 25 Apr 2026 20:15:47 GMT

No that was my first thought it wil not even let me download a new one

Re: Recording

nigea99 — Sat, 25 Apr 2026 21:09:19 GMT

@Gailpower wrote:

No that was my first thought it wil not even let me download a new one

hi @Gailpower

If you have removed the HD add on then you probably just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Recording

Gailpower — Sun, 26 Apr 2026 06:14:37 GMT

I did that and then I tried it again and it had changed back to HD. I will try get in touch with tech team again today

Re: Recording

nigea99 — Sun, 26 Apr 2026 06:16:56 GMT

@Gailpower wrote:

I did that and then I tried it again and it had changed back to HD. I will try get in touch with tech team again today

hi @Gailpower

If you already have a download in HD you probably need to delete it before being able to download in SD

Re: Recording

Gailpower — Sun, 26 Apr 2026 09:56:35 GMT

Thanks that has worked 😊