topic Re: Disney plus in Sky Q

Disney plus

hodge95 — Fri, 24 Apr 2026 20:56:02 GMT

Hi I currently have disney plus at 14.99 per month but now we are supposed to get the basic disney plus woth ads for free. But I am still being charged 14.99 and got not find away to fix this that drops to the 5.99 which is free.

Re: Disney plus

nigea99 — Fri, 24 Apr 2026 21:25:41 GMT

@hodge95 wrote:
Hi I currently have disney plus at 14.99 per month but now we are supposed to get the basic disney plus woth ads for free. But I am still being charged 14.99 and got not find away to fix this that drops to the 5.99 which is free.

hi @hodge95

Hopefully this link (or links from it) should help:

https://helpforum.sky.com/t5/Sky-TV/Your-Sky-TV-just-got-even-better-with-Disney/ba-p/5233029

Re: Disney plus

hodge95 — Sat, 25 Apr 2026 06:26:51 GMT

Hi no it says there is a problem with your activation

Re: Disney plus

Chodley — Sat, 25 Apr 2026 07:06:05 GMT

Escalated for you. Look out for a colourful chat bubble on here when the Sky team pick it up.

Re: Disney plus

Brill+Gill — Sat, 25 Apr 2026 08:09:11 GMT

Thanks for escalating this @Chodley. We’ve sent @hodge95 an invite to chat.

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