topic Re: Disney+ on Sky Q - Error 1026 in Sky Q

Disney+ Error Code 1026: - AUTH_SERVICE_INT_FAILURE

Sam198309 — Fri, 24 Apr 2026 11:41:07 GMT

When I try to launch Disney+ I just keep getting error code 1026 (using Sky Q).
software up to date

refreshed apps

reset settings

power cycled main box and router

asked Disney+ help

still nothing.
it works on all other devices but will not start on Sky.
Anyone else having similar issues?

Community Manager note: subject of thread updated to better reflect the conversation

Re: Disney+ problem

Chodley — Thu, 17 Aug 2023 07:47:19 GMT

Yes. (Need to check if error number matches) Not figured out a solution yet and reverted to Disney+ app on the TV.

Disney plus errror code

KBronze — Sat, 13 Jan 2024 14:26:10 GMT

I cannot open Disney plus via apps on my Sky q box. Have got an error code 1026. Have reset, refreshed apps and reset broadband but still no luck.

Re: Disney plus errror code

Mr+Flibbles+86 — Sun, 14 Jan 2024 08:36:19 GMT

Hi there @KBronze, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney plus errror code

Addie15 — Tue, 16 Jan 2024 10:48:00 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Disney plus errror code

KBronze — Tue, 16 Jan 2024 16:35:18 GMT

Still getting same error unfortunately.

Re: Disney plus errror code

Johnny77 — Fri, 01 Mar 2024 15:46:18 GMT

We've just had this, tried updating app, upgrading sky q etc but nothing worked.

went in instant chat with Disney. You have to put up with rigmarole of them asking to delete app etc. But just get them to refresh your IP address on their system. They did this for us and we stopped getting the 1026 error.

Disney+ on Sky Q - Error 1026

Raemac — Mon, 19 Aug 2024 20:06:21 GMT

Hello All

More of a FYI than a complaint

Been having an Error 1026 on Disney+ app for last week - I have factory reset box, updated software (mine is showing Q270.000.08) but sitll the same

Just contacted Disney+ themselves (as recommended by Sky) and this is seemingly a known issue at the moment and they are actively working on it - their chat person i got was very helpful.

My problem wasnt solved tonight but added my name ot the growing list of people with the same error.

Re: Disney+ on Sky Q - Error 1026

stephen230178 — Sat, 07 Sep 2024 18:49:30 GMT

Have had exactly same issue last 6 weeks contacted Disney + and said to contact Sky ' given up in the end and cancelled subscription.

if both Sky and Disney can't fix the issue and decide to pass you around it's a joke really . Shame as was a great app .

Disney+ won't load

CT63 — Mon, 10 Feb 2025 12:28:04 GMT

Disney + app fails to initialise. Get error code 1026. Anyone seen this before. Happens from SkyQ box and mini boxes.

Re: Disney+ won't load

Greenfingers001 — Tue, 11 Feb 2025 08:50:11 GMT

Hi there @CT63 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ won't load

Tom-W19 — Thu, 13 Feb 2025 09:28:06 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Disney+ won't load

keith139 — Sat, 15 Feb 2025 11:33:37 GMT

hello i have the same problem it wont load error 1026.. i was advised to hold ok over the disney app untill it shakes and the option to delete the app and download again would be offerd but dose not work

Re: Disney+ won't load

Addie15 — Sat, 15 Feb 2025 14:16:43 GMT

Hi there, @keith139. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ won't load

Lisa-P1987 — Mon, 17 Feb 2025 13:07:58 GMT

We are still looking to help you keith139 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Disney+ on Sky Q - Error 1026

StonyS — Sun, 23 Feb 2025 10:41:10 GMT

I have the same issue. I get error code 1026 when my stream box is connected to Sky Broadband. If I connect it to my phone using mobile data, problem goes away and I can access the app.

Re: Disney+ on Sky Q - Error 1026

Addie15 — Sun, 23 Feb 2025 12:11:14 GMT

Hi there, @StonyS. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ on Sky Q - Error 1026

User+PKS — Mon, 24 Feb 2025 20:32:50 GMT

I have the same problem, (Error Code 1026: - AUTH_SERVICE_INT_FAILURE) it started yesterday. It's the same on my Sky Q box and mini as well. Reset both but no joy, must be a server side problem. Very frustrating.

Re: Disney plus errror code

JonKop — Wed, 05 Mar 2025 11:19:39 GMT

Hi all, I had this problem and managed to solve it!

At first, I thought it was Sky's problem so I called their technical support and tried to debug it with them. We tried everything but the error kept coming up on the Sky Q Disney+ app (but not on Disney+ apps on any other devices in the house eg iPad, iPhone, Mac, PC, etc.). So Sky sent me a new Sky Q box, but that didn't help - same problem!

Then I noticed on one of the message boards that someone was able to get the Sky Q Disney+ app to work if the Sky Q was connected to their mobile network but not their home broadband. I tried that and the Sky Q Disney+ app did work when connected to my phone's hotspot (Vodafone 5G) but not with my home broadband (fiber)! Once I did that, I called Sky again and they said to call Disney+.

So I called Disney's technical support. They needed my house's public IP [Removed] and then they reset the Disney+ Sky Q app to work with that IP. And it works!!

Good luck and hope this helps.

Moderated to remove link to 3rd party site

Re: Disney+ on Sky Q - Error 1026

JonKop — Wed, 05 Mar 2025 11:17:25 GMT

Hi all, I had this problem and managed to solve it!

So I called Disney's technical support. They needed my house's public IP Removed and then they reset the Disney+ Sky Q app to work with that IP. And it works!!

Good luck and hope this helps.

Moderated to move 3rd party link to website