topic Re: Moving home, not Planet in Sky Q

Moving home, not Planet

westcoast57 — Fri, 24 Apr 2026 09:24:33 GMT

When you go into moving home with sky it says it's in Hand, but they haven't been advised, so move forward into tracking move, it says no orders in place, Sky help never gets you any nearer to getting somewhere, no telephone numbers, I would like a human

Re: Moving home, not Planet

nigea99 — Fri, 24 Apr 2026 09:36:37 GMT

@westcoast57 wrote:

When you go into moving home with sky it says it's in Hand, but they haven't been advised, so move forward into tracking move, it says no orders in place, Sky help never gets you any nearer to getting somewhere, no telephone numbers, I would like a human

hi @westcoast57

I have escalated your post to a SKY support team, who, hopefully, will be in touch - although I do not know for certain if they can help you with this

Please see this link re the escalation and what you might see:
Escalation Info

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Moving home, not Planet

Brill+Gill — Fri, 24 Apr 2026 09:46:10 GMT

Thanks for escalating this @nigea99. We’ve sent @westcoast57 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.