topic Sky a mini boxes loosing connectivity in Sky Q

Sky a mini boxes loosing connectivity

mtmcg — Thu, 23 Apr 2026 05:39:52 GMT

This has been going on for months. Both mini boxes and main box are now cable connected and WiFi is turned off (didn't realise that WiFi was default setting, despite being Ethernet cabled from day 1). All boxes have had software updates and a soft reset (loathe to do a hard reset, unless it's guaranteed to fix issues). Always happens when trying to view recordings on a mini box, and very often when just viewing anything.

I also have a lag on the programme guide appearing on the main box (this is a relatively newer issue). Even rebooting every day does nothing, in fact on the first attempt it usually fails to connect.
The 1gb internet connection is not an issue. Have changed provider but still problem persists. The network works perfectly with everything else, and the connectivity issues occur whether there are many connected devices (including PS5) or low use.

Think that's covered all the 'usual solutions'.

So help required.

Re: Sky a mini boxes loosing connectivity

arcadeavenger — Thu, 23 Apr 2026 18:24:10 GMT

Hi @mtmcg, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Sky a mini boxes loosing connectivity

Tim+dando — Sat, 16 May 2026 18:07:54 GMT

I have same problem how is it resolved

Re: Sky a mini boxes loosing connectivity

Allan95 — Sat, 16 May 2026 19:46:23 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky a mini boxes loosing connectivity

Paddington2 — Sat, 16 May 2026 23:26:33 GMT

I've also been having this problem for months! Currently trying to reconnect for the 7th time now! It's so frustrating and even the mini box that's wired to the internet and in the next room to the main box, I'm still getting this issue.

To try and reset the boxes would mean doing it every day as it doesn't solve anything.

It would be nice if Sky found a permanent fix as half the time I'm paying for a service I can't use!

Re: Sky a mini boxes loosing connectivity

mtmcg — Sun, 17 May 2026 06:54:40 GMT

I guess we both will be spending time with the bots, repeating everything to get an enginer visit, but I suspect we will be told to do a hard reset.

Re: Sky a mini boxes loosing connectivity

mtmcg — Sun, 17 May 2026 06:55:57 GMT

that worked - not