topic Re: Can’t find sky q box on net work in Sky Q

Can’t find sky q box on net work

Mannsie — Tue, 21 Apr 2026 03:12:28 GMT

Can't connect sky q box to network

Re: Can’t find sky q box on net work

arcadeavenger — Tue, 21 Apr 2026 15:22:58 GMT

Hi @Mannsie, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Can’t find sky q box on net work

MHulin — Tue, 21 Apr 2026 16:04:11 GMT

im having issues wtih this as well and have just received a new sky q box today and same issues! it connnects then drops or can't find it at all

Re: Can’t find sky q box on net work

arcadeavenger — Tue, 21 Apr 2026 16:13:23 GMT

Hi @MHulin , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Can’t find sky q box on net work

MHulin — Thu, 23 Apr 2026 07:58:52 GMT

UPDATE! After lots of phone calls and nearly calling out an engineer a lovely Lady called Laura from the Sky Community Chat waved her magic wand and pointed me in the right direction and it was a really easy fix - we powered everything down including the router (which had always been working fine) - once it was all turned back on the Sky Box found the wifi and then took a while to reinstate everyting (APPS etc),

Many thanks Laura!