https://helpforum.sky.com/t5/Sky-Q/Broadband-and-mini-box-connection/m-p/5258628#M733448 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3081149">@mandyx</a>&nbsp;wrote:<BR /><P>An engineer came out but couldn't fix problems when will it be fixed&nbsp;</P><P>q mini boxes won't connect and says I haven't got permission to use them so I have no internet and no one can watch tv anywhere else in the house&nbsp;</P><HR /></BLOCKQUOTE><P>Sadly, as we are mostly just other customers, I'm not sure we will be able to offer more help over an engineer who has physically been to your property.</P><P>&nbsp;</P><P>Have you tried following the instructions to reactivate the connection between the main Q box and the next closest Q mini? If not, might be worth a go?</P><P>&nbsp;</P><P>Try the instructions <A title="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fixing-mini-connectivity-problems/articles/problem-activating-sky-q-box" href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fixing-mini-connectivity-problems/articles/problem-activating-sky-q-box" target="_blank" rel="noopener">half way down this page.</A></P> Mon, 20 Apr 2026 19:11:12 GMT stereohaven 2026-04-20T19:11:12Z https://helpforum.sky.com/t5/Sky-Q/Broadband-and-mini-box-connection/m-p/5258591#M733446 <P>An engineer came out but couldn't fix problems when will it be fixed&nbsp;</P><P>q mini boxes won't connect and says I haven't got permission to use them so I have no internet and no one can watch tv anywhere else in the house&nbsp;</P> Mon, 20 Apr 2026 18:31:04 GMT https://helpforum.sky.com/t5/Sky-Q/Broadband-and-mini-box-connection/m-p/5258591#M733446 mandyx 2026-04-20T18:31:04Z https://helpforum.sky.com/t5/Sky-Q/Broadband-and-mini-box-connection/m-p/5258628#M733448 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3081149">@mandyx</a>&nbsp;wrote:<BR /><P>An engineer came out but couldn't fix problems when will it be fixed&nbsp;</P><P>q mini boxes won't connect and says I haven't got permission to use them so I have no internet and no one can watch tv anywhere else in the house&nbsp;</P><HR /></BLOCKQUOTE><P>Sadly, as we are mostly just other customers, I'm not sure we will be able to offer more help over an engineer who has physically been to your property.</P><P>&nbsp;</P><P>Have you tried following the instructions to reactivate the connection between the main Q box and the next closest Q mini? If not, might be worth a go?</P><P>&nbsp;</P><P>Try the instructions <A title="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fixing-mini-connectivity-problems/articles/problem-activating-sky-q-box" href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fixing-mini-connectivity-problems/articles/problem-activating-sky-q-box" target="_blank" rel="noopener">half way down this page.</A></P> Mon, 20 Apr 2026 19:11:12 GMT https://helpforum.sky.com/t5/Sky-Q/Broadband-and-mini-box-connection/m-p/5258628#M733448 stereohaven 2026-04-20T19:11:12Z