https://helpforum.sky.com/t5/Sky-Q/Upgrade-subscription-message/m-p/5257980#M733422 <P>The moment I press the home button on my remote, I get a message to say cannot use this service and need to upgrade my subscription. Sky customer for 25 years plus I never had this problem before, cannot even watch my recordings as upgrade message keeps appearing</P> Mon, 20 Apr 2026 08:31:44 GMT welshgirl55 2026-04-20T08:31:44Z https://helpforum.sky.com/t5/Sky-Q/Upgrade-subscription-message/m-p/5257980#M733422 <P>The moment I press the home button on my remote, I get a message to say cannot use this service and need to upgrade my subscription. Sky customer for 25 years plus I never had this problem before, cannot even watch my recordings as upgrade message keeps appearing</P> Mon, 20 Apr 2026 08:31:44 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-subscription-message/m-p/5257980#M733422 welshgirl55 2026-04-20T08:31:44Z https://helpforum.sky.com/t5/Sky-Q/Upgrade-subscription-message/m-p/5258032#M733431 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4665390">@welshgirl55</a>&nbsp;<BR />If you haven’t done it already it may be worth rebooting the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Mon, 20 Apr 2026 09:21:58 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-subscription-message/m-p/5258032#M733431 Daniel0210 2026-04-20T09:21:58Z