topic Re: Programme cannot be recorded in Sky Q

Programme cannot be recorded

Daisy+Pill — Sun, 19 Apr 2026 09:55:50 GMT

Why am I getting this notice? Why can't I record some programmes?

Re: Programme cannot be recorded

Daniel0210 — Sun, 19 Apr 2026 10:04:49 GMT

This happens occasionally. Leave it a few days to see if it changes if it's for next week sometime. Alternatively email the Viewer Relations Team at viewerR@sky.uk

They can liaise with the channel concerned if it's not a Sky owned channel.

Re: Programme cannot be recorded

Me134 — Sun, 19 Apr 2026 10:40:12 GMT

@Daisy+Pill wrote:
Why am I getting this notice? Why can't I record some programmes?

We get this once in a bluemoon, turning off or unplugging the box for at least 30 seconds and waiting for it to reboot has always (so far) solved the issue.

Re: Programme cannot be recorded

Daisy+Pill — Sun, 19 Apr 2026 12:02:16 GMT

Thank you. I've now found the reason and sorted it.

Re: Programme cannot be recorded

Daniel0210 — Sun, 19 Apr 2026 12:03:20 GMT

@Daisy+Pill wrote:

I've now found the reason and sorted it.

@Daisy+Pill

Can you share as it might help others in the future.

Can’t delete recordings, can’t rewind, I hate my new sky box!

Daisy+Pill — Sun, 19 Apr 2026 12:08:38 GMT

Since I've had this new box (which I didn't need) I can't delete recordings, I can't add or remove series links, I can't rewind live programs - I hate this box!

Re: Can’t delete recordings, can’t rewind, I hate my new sky box!

Me134 — Sun, 19 Apr 2026 14:07:46 GMT

@Daisy+Pill wrote:
Since I've had this new box (which I didn't need) I can't delete recordings, I can't add or remove series links, I can't rewind live programs - I hate this box!

Can you record shows now then? How did you resolve that particular problem?

Have you put the box into standby and then turned off or unplugged the box for at least 30 seconds?