topic Re: Cannot download Ted season 2 in Sky Q

Cannot download Ted season 2

Smackintosh — Sat, 18 Apr 2026 21:59:05 GMT

When attempting to watch Ted season 2 episodes 2, 3, 4 the message to upgrade is shown and press red, but I have Sky 1 and ha e some other later episodes recorded. Any thoughts please, Stuart

Re: Cannot download Ted season 2

nigea99 — Sun, 19 Apr 2026 06:22:25 GMT

@Smackintosh wrote:

When attempting to watch Ted season 2 episodes 2, 3, 4 the message to upgrade is shown and press red, but I have Sky 1 and ha e some other later episodes recorded. Any thoughts please, Stuart

hi @Smackintosh

I suspect you do not have the HD add on - if that is the case then :

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Cannot download Ted season 2

Smackintosh — Sun, 19 Apr 2026 09:21:37 GMT

Ok thanks, that has started the download now, I set the preference to SD but strangely I do have the HD pack. Stuart