topic Re: Sky box finding no internet connection at about 11.115 every ight in Sky Q

Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Fri, 17 Apr 2026 23:30:15 GMT

Every night about 11.15pm our Sky Q box can't find the Internet, so we can't watch any apps etc after this time, even though it says it's connected to the router and can find the IP address. We keep trying to reconnect, putting in the password and it is having none of it! Everything else is finding the Internet, phones, laptop and PlayStation, but apparently the sky box can't. We have done everything it says, but to no avail. We are paying over £100 per month and now for the last couple of weeks, we don't have full access! Was all working fine, no problems and now this!

This is now taking the p. And we have had enough.

Anyone have any answers please asap, or we will definitely be binning Sky!

Re: Sky box finding no internet connection at about 11.115 every ight

Quoman7 — Sat, 18 Apr 2026 07:37:12 GMT

@Anet2711 wrote:

Every night about 11.15pm our Sky Q box can't find the Internet, so we can't watch any apps etc after this time, even though it says it's connected to the router and can find the IP address. We keep trying to reconnect, putting in the password and it is having none of it! Everything else is finding the Internet, phones, laptop and PlayStation, but apparently the sky box can't. We have done everything it says, but to no avail. We are paying over £100 per month and now for the last couple of weeks, we don't have full access! Was all working fine, no problems and now this!

This is now taking the p. And we have had enough.

Anyone have any answers please asap, or we will definitely be binning Sky!

Hi @Anet2711 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 09:31:52 GMT

Have done that multiple times and doesn't do a thing I'm afraid

Re: Sky box finding no internet connection at about 11.115 every ight

Chodley — Sat, 18 Apr 2026 09:36:02 GMT

Sometimes, and this is rare, an electronic device on a timer like an immersion heater or something can cause interference that upsets wifi on a regular schedule.

if you're not on sky broadband you're using 2.4GHz wifi only and other devices are likely using 5GHz happily, plus Sky Q's wifi is twitchier than anything else.

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 09:51:33 GMT

Ok, but why has it never done that before then, why just suddenly start a couple of weeks ago? Doesn't make sense

Re: Sky box finding no internet connection at about 11.15 every night

Chodley — Sat, 18 Apr 2026 10:46:26 GMT

Well whatever the cause is doesn't make sense on that basis. Something must have changed. How close are neighbours?

Re: Sky box finding no internet connection at about 11.15 every night

Anet2711 — Sat, 18 Apr 2026 14:22:49 GMT

We are semi detached. But they are always in bed early, being elderly. They are normally in bed by 9ish

Re: Sky box finding no internet connection at about 11.115 every ight

TimmyBGood — Sat, 18 Apr 2026 17:30:13 GMT

@Anet2711

As @Chodley indicates, you're almost certainly looking for an individual and very local cause (probably involving wireless interference) generated by something with either an automatic time trigger or a habitual manual user.

Unfortunately that's also likely to be something which it's very difficult for Sky to identify and then do anything about.

In the past, badly shielded or failing electric motors have been noted as a culprit: hence the reference to an immersion heater.

Re: Sky box finding no internet connection at about 11.15 every night

TimmyBGood — Sat, 18 Apr 2026 17:34:40 GMT

@Anet2711 wrote:

We are semi detached. But they are always in bed early, being elderly. They are normally in bed by 9ish

I'd imagine that does raise the outside possibility that they have, for example, powered medical equipment of some kind or some other device on a timer circuit.

Re: Sky box finding no internet connection at about 11.115 every ight

Chodley — Sat, 18 Apr 2026 18:04:00 GMT

Do you have any smart switches on timers? Alarm system?

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 21:12:28 GMT

Nope nothing like that at all

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 21:17:56 GMT

Nothing has changed here or around here in the last couple of weeks. My partner is a telecoms engineer, and has been for 30+ years, dealing with Internet also.

The speed doesn't drop, he has also checked a majority of other reasons why and nothing.

All we have done in the last 2 months is renew our Internet with another provider, which was fine originally, no problems, until a couple of weeks ago

Re: Sky box finding no internet connection at about 11.115 every ight

Chodley — Sat, 18 Apr 2026 21:51:58 GMT

The speed as measured how doesn't drop?

And that renewal didn't involve any hardware changes?

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 21:51:43 GMT

He checked the Internet speed throughout the day and evening and at that time incase it drops out, but no change, just usual fluctuations

Re: Sky box finding no internet connection at about 11.115 every ight

Chodley — Sat, 18 Apr 2026 21:52:17 GMT

Using what though?

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sat, 18 Apr 2026 22:51:11 GMT

A speed tester, he knows is good and what he uses for work. But that doesn't matter, as everything else is working fine. As of now, my phone is using the Internet fine, as I'm on this site, and yet again, the apps, etc are saying no Internet connection, so what we were watching on Netflix, we can't. Still saying the same, it's connected to the broadband router, has an IP address, but apparently no Internet connection?!

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Re: Sky box finding no internet connection at about 11.115 every ight

Me134 — Sun, 19 Apr 2026 06:35:48 GMT

@Anet2711 wrote:
A speed tester, he knows is good and what he uses for work. But that doesn't matter, as everything else is working fine. As of now, my phone is using the Internet fine, as I'm on this site, and yet again, the apps, etc are saying no Internet connection, so what we were watching on Netflix, we can't. Still saying the same, it's connected to the broadband router, has an IP address, but apparently no Internet connection?!

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Is it possible to use an ethernet cable to solve this?

Re: Sky box finding no internet connection at about 11.115 every ight

Chodley — Sun, 19 Apr 2026 07:00:39 GMT

A speed tester running on what? Because if it's on a modern phone it's almost certainly using 5GHz. As I said in my first response, it might not be affected in the same way as the Q's 2.4GHz connection. E.g. (this is not Q but discusses the principle)

Normally I would say this is just Q being its usual rubbish self with wifi and as above maybe recommend trying ethernet or powerline adapters, but the time aspect here points maybe in a different direction.

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sun, 19 Apr 2026 21:35:35 GMT

Maybe, but don't really want cables around and shouldn't have to, as it was fine until a couple of weeks ago.

Earlier this evening I went onto My Sky and it said there was a technical issue and they knew about and were looking to fix it, when the apps etc were working fine and Internet connection was working? None of this makes any sense. We are paying over a thousand pounds a year, and tbh its not acceptable

Re: Sky box finding no internet connection at about 11.115 every ight

Anet2711 — Sun, 19 Apr 2026 21:38:33 GMT

On a laptop connected to the Internet at the time when Sky says no Internet connection.

Its not good enough really. We are paying over a thousand pounds a year for subscriptions and it shouldnt happen. If its not sorted, we decided we will be leaving Sky, which a shame as been with them for so many years and never had this before