https://helpforum.sky.com/t5/Sky-Q/Sky-chat-assistance/m-p/5256546#M733243 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664008">@HatingSky</a>&nbsp;</P> <P>Upgrade to what?<BR /><BR />These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have. <BR /><BR />🟡 <STRONG><span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> Call Customer Services</STRONG> by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.<BR /><BR />All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent. <BR /><BR />🟡<STRONG>online help </STRONG>via this link <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />If necessary a number may be visible at the end of the correct help flow. <BR /><BR />🟡<STRONG>Sky Assistant</STRONG> <span class="lia-unicode-emoji" title=":speech_balloon:">💬</span> should also be available via <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues. <BR /><BR />🟡<STRONG>Social Media</STRONG> You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).<BR /><BR /><span class="lia-unicode-emoji" title=":white_circle:">⚪</span>️<STRONG>Note ~ ROI customers </STRONG>If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.<BR /><BR /><BR /></P> Sat, 18 Apr 2026 10:13:47 GMT Daniel0210 2026-04-18T10:13:47Z https://helpforum.sky.com/t5/Sky-Q/Sky-chat-assistance/m-p/5256536#M733240 <P>I am a diamond customer who wants to upgrade, yet I am stuck in the Sky Help Circles of Hell. The phone number listed on the Help page, which requires a lot of work to get to, doesn't work. I have also been going round and round in the chat Circles of Hell. How <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT> do I speak to a real person?</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: removed inappropriate language and retitled to reflect issue</FONT></P> Mon, 20 Apr 2026 11:08:38 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-chat-assistance/m-p/5256536#M733240 HatingSky 2026-04-20T11:08:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-chat-assistance/m-p/5256546#M733243 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664008">@HatingSky</a>&nbsp;</P> <P>Upgrade to what?<BR /><BR />These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have. <BR /><BR />🟡 <STRONG><span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> Call Customer Services</STRONG> by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.<BR /><BR />All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent. <BR /><BR />🟡<STRONG>online help </STRONG>via this link <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />If necessary a number may be visible at the end of the correct help flow. <BR /><BR />🟡<STRONG>Sky Assistant</STRONG> <span class="lia-unicode-emoji" title=":speech_balloon:">💬</span> should also be available via <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues. <BR /><BR />🟡<STRONG>Social Media</STRONG> You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).<BR /><BR /><span class="lia-unicode-emoji" title=":white_circle:">⚪</span>️<STRONG>Note ~ ROI customers </STRONG>If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.<BR /><BR /><BR /></P> Sat, 18 Apr 2026 10:13:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-chat-assistance/m-p/5256546#M733243 Daniel0210 2026-04-18T10:13:47Z